Delivery and Returns

PAYMENT

Orders are accepted on full payment only. Payments are processed by Fondy payment system, which guarantees security and anonymity of your banking data. We accept Visa and Mastercard. Upon payment you will receive an email confirmation of your payment.

SHIPPING ACROSS UKRAINE

Shipping across Ukraine is carried out by Nova Poshta service. Shipment is made within 2-3 working days of purchase. Shipments are not made on Sundays and state holidays. Upon sending the goods you will receive a TTN number to track the parcel. Shipping across Ukraine is free.

INTERNATIONAL SHIPPING

International shipping is carried out by DHL Express. Delivery time 3-7 working days. (For some countries the delivery time may take longer) Shipment is made within 2-3 working days of purchase.
Shipping for orders below €200 costs €25. Shipping for orders above €200 is free. Shipments are not made on Sundays and state holidays. Shipping costs are included in the payment bill. Upon sending the goods you will receive a tracking number.

TAXES AND CUSTOMS

Prices do NOT include your country’s import duties, customs, and local sales taxes. You will be responsible for additional duties before delivery. These charges are your responsibility and will be collected by the carrier upon delivery.

EXCHANGE AND RETURNS

Exchange and return of goods are possible within 14 days from the moment of receiving your order.
If you wish to make an exchange or return of goods, please send a request to info@podyh.com, where you will receive further instructions.
Goods returned to the Seller's address without a return request will not be accepted and will be sent back at the expense of the buyer.
Exchange and return of goods are possible under the condition that the goods have not been used (including photos and videos), their original condition, tags, and original packaging have been preserved.
Goods that do not meet these return conditions will not be accepted and will be sent back at the expense of the buyer.
Returns are made at the expense of the buyer. The package must be sent within 14 days after receipt. The tracking number received by us at info@podyh.com will be considered a confirmation of the shipment.
Refunds to your account will be processed within 14 calendar days from the moment of receipt and check of the goods.